UM JEP-16015-2001




Development of Quality Assurance System in Higher Education




Glossary of the terms related to quality assurance:


Accreditation – a formal procedure used to determine the competence for performing certain kinds of measurements by taking into account the set criteria;

Brainstorming – a discussion within a project team with the purpose of bringing optimal decisions;

Quality Cost – costs arising in the quality assurance process including the costs of planning, control, insurance and corrective actions;

Project Phase – a set of logically dependent activities within a project which as a rule result in completion of a certain job;

Inspection – measuring, checking, examining or gauging one or more properties of different entities  and comparing the results obtained by setting requirements in order to establish whether congruence has been achieved for each property;

Milestone – an important date or event in the project, usually related to the completion of a certain phase or completion of the project;

Quality Control – includes all the execution procedures and actions undertaken in order to fulfil the demands for quality products or services tailored to suit the final users’ needs. The aim is to reach a satisfactory, appropriate, economical and reliable quality;

Quality – the totality of an entity’s properties which make it capable of satisfying an expressed or hypothetic need, that is, acceptability or suitability for a given purpose;

Auditors – persons chosen to make independent evaluations;

Quality System Audits – systematic and independent investigation with the purpose of determining whether the actions and results referring to quality are in accordance with the set regulations, whether these regulations are suitable for achieving the set goals and whether they are really being implemented. It can be internal and external.

Auditee – organization being independently evaluated;

Quality Assurance – a set of predetermined systematic actions applicable within the framework of quality assurance with the purpose of ensuring that the producers or final users get a standard quality product or service. It consists of separate yet connected activities: quality control and quality assessment;

Quality Planning – actions which determine the goals and demands for quality as well as for the application of elements of quality systems;

Project Planning – development and maintenance of the project plan;

Quality Improvement – measures undertaken in order to increase efficiency of actions and procedures with the purpose of achieving additional benefits for the organisation and its users;

Quality Policy – general direction and goals of the organisation referring to quality being officially published by the management;

Corrective Action – actions undertaken in order to eliminate the causes of existing incongruence, irregularities, or any other undesirable action in order to prevent their repetition;

Total Quality Management – common approach to implementation of the programmes for quality improvement within an organisation; the way of managing the organisation focused on quality, based on participation from all the members of the organisation fulfilling the users’ needs and aiming at long term success and well being of all the members of the organisation and the social community;

Quality manual – a document in which quality policy  is stated and quality system of an organisation is described;

Process – a set of interdependent means and actions which transform the input elements into output ones. The means can include staff, facilities, equipment, techniques and methods. ISO 9000 standards are based on the understanding that work as a whole is a process with input and output elements as its results. Output elements are the result of the process and they can be material or immaterial, for example, receipts, software, bank services, measuring equipment or any other product or intermediary product. It is possible to measure input elements, elements in different phases of the process and output elements;

Quality assessment – a system of actions which guarantees that the quality control will be efficient and includes assessment of products and production, that is, of the measuring system. That is a mechanism used to establish whether the quality system works within the set boundaries of tolerance defined on the basis of the end user’s judgement;

Programme – a set of interrelated projects which are managed co-ordinately;

Project – time limited effort with the purpose of creating a unique product or service;

Product – a result of an act or a process. It can include services, equipment, treated materials, software, or their combination;

Project plan – a formal accepted document used during the implementation of the project. The main objective of the project plan is documenting the assumptions and decisions, help in communication between all the concerned parties and documenting the aims, costs and time sequencing of the project. Project plan can be given in the form of summary or in detail;

Protocol – detailed instructions describing planning, control and presenting the results of research;

Compatibility – the capability of entities to be used jointly in certain conditions in order to meet certain demands as defined by the quality standards;

Conformity – meeting the set demands;

Quality system – organisational structure, procedures, processes and other necessary means for application of quality management. In order to be effective, the quality system requires coordination and compatibility of all its constituent processes and determining their interrelations;

Quality management -  a set of actions of the general management function which determines the quality policy, aims and responsibilities and realises them within the framework of quality by planning, control, ensuring and improving the quality;

Organizational structure – responsibilities, authorities and relations organized in such a way as to enable the organization to perform its functions;

Project manager – the person responsible for the project;

Project management – application of the knowledge, skills, tools and techniques during the project activities in order to meet or surpass the needs and expectations of all the participants interested in the project results;

Quality evaluation – constant evaluation of the possibility of meeting  the set demands.


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